Ticket Sales

Ticket Ordering

It's easy to buy event tickets online, in person, by phone, mail, or fax.

1. Online

Buy Tickets Online (Credit card only. Online convenience fees apply. Print-at-home ticket option available)

Login to your ticket account.

2. In-person at Box Office window.

James Lumber Center Box Office
Room P112
19351 W. Washington Street
Grayslake, IL 60030
Box Office Hours

The Box Office is open 60 minutes prior to all James Lumber Center performances.
(Cash, personal checks and credit cards accepted.)

3. By telephone.

Call the Box Office at (847) 543-2300, option 5.
(Advance credit card purchases only).

4. By mail.

Mail your ORDER FORM. We will contact you by phone to complete your order.

Box Office mailing address:

College of Lake County — JLC Box Office
19351 W. Washington Street
Grayslake, IL 60030-1198

5. By fax

Fax the ORDER FORM to the Box Office at (847) 543-3077.
All orders are handled with strict security. Please include your telephone number with fax ticket order. We will contact you by phone to complete your order.

The James Lumber Center accepts Visa, MasterCard, Discover Card, and American Express.
Visa, MasterCard, Discover and American Express logos

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Subscription Series

Subscribe and Save!

Enjoy spectacular savings and terrific seats!

As a JLC Subscriber, you realize exceptional benefits:

  • NO exchange or handling fees and easy exchange policy.
  • Purchase additional professional series tickets at subscriber prices for the remaining season —
    a great benefit to share with friends.
  • Best seats available.

To become a JLC Subscriber purchase tickets to three different Professional Series performances.

Subject to availability, JLC facility fee applies. Ticket purchases are non-refundable, but subscribers can easily exchange tickets for other events within the series up to 24 hours in advance during regular box office business hours. All exchanges must be arranged prior to the performance date and are subject to availability.

Patrons who cannot exchange their tickets may donate them back to the James Lumber Center. Donations made to the James Lumber Center, including proceeds from unused ticket sales, will be processed by the College of Lake County Foundation.

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General Ticket Information

Handling Charges

There is a $3.00 non-refundable ticket handling fee for all mail, fax, email, internet and telephone ticket orders. A convenience fee of $2.00 per ticket will also be assessed by Choice Ticketing for all online ticket sales.

Facility Fees

A $2.00 JLC Facility Fee will be assessed to each ticket purchased for all events held in the James Lumber Center. This fee is non-refundable and will be used to help upgrade the center facility and equipment.

Refund and Exchange Policy

There will be a $1.00 per ticket fee assessed for all ticket exchanges, which must be arranged at least 24 hours in advance of performance and is dependent upon availability. All ticket sales are final with no refunds.

Ticket Delivery

Tickets purchased more than seven days prior to an event will be mailed. (Excluding CLC student tickets which require ID.) For tickets purchased less than seven days in advance, tickets will be available at the Box Office window for pick up. (Excluding events held in the C-wing Auditorium.)

Print-at-home Tickets

Available option through online purchase. The patron is responsible for this ticket and must have it to enter the theatre. Please verify that all information on your print-at-home ticket is correct. The Box Office is unable to reprint a print-at-home ticket. Due to security restrictions, for “.edu” email addresses, we cannot ensure you will get an email confirmation of your purchase. Please print your tickets from the Order Confirmation page when checking out.

C-wing Auditorium (C-005) events

For tickets purchased less than seven days in advance, C-wing Auditorium tickets will be held at the door. Tickets can also be purchased 30 minutes prior to each event outside the doors (C-005) depending upon availability. (Cash and check only.)


  • Group rates offering even greater price savings are available for many events. It's a great way for you and your co-workers, family, friends, club members, neighbors or organization to enjoy an exciting evening of top-notch entertainment seated together! Contact Group Sales at (847) 543-2431 to find out how you can bring your group to the James Lumber Center. For more information, visit Group Sales.
  • Current CLC Students are eligible for $15 tickets (applies to Level III seating only) for all Professional Touring events in the Mainstage Theatre. Limit 2 tickets per current student ID. All student tickets ordered by phone will be held at the Box Office window for pick-up. Students must present a valid, current CLC student ID or class schedule to receive this discount.
  • CLC Alumni who have paid their current alumni association dues are eligible for a discount. Limit 2 tickets per alumni.
  • CLC Staff discounts are available for some events, with college ID, limit 2 tickets per ID.

Gift Certificates

James Lumber Center gift certificates are convenient for any special occasion and can be used toward ANY event in the James Lumber Center. Contact the CLC Box Office for details at (847) 543-2300.

Other Box Office Amenities

The JLC Box Office sells discounted movie passes: Regal, Marcus and AMC. We also have discounted Six Flags Great America passes. We accept cash, personal check or credit card as forms of payment. Please call the JLC Box Office for more details at (847) 543-2300, option 5.

Patrons with Special Needs

The James Lumber Center for the Performing Arts is ADA compliant. It is wheelchair accessible with an assistive hearing device, Braille signage and other amenities. To arrange services, contact the Office for Students with Disabilities at least two weeks in advance at (847) 543-2474 or (847) 223-0134 (TTY).

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Seating Charts

Mainstage Theatre | Studio Theatre

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House Policies

Backstage Access

Access to all backstage, catwalk and tech booth areas is limited to authorized personnel only. Violators will be promptly escorted from the building.

Photographs, Video and Audio Recordings

Flash or still photographs, audio and/or video recording are strictly prohibited without prior approval.

Electronic Equipment

The use of cellular phones, alarm watches, beepers or any other electronic paging system are strictly prohibited within any performance area. Please turn off or check equipment at the box office before entering the theatres.


The College of Lake County is a smoke-free campus.

Late Arrivals

Theatre doors open approximately 30 minutes prior to each performance. Latecomers will be asked to wait in the lobby to be seated by an usher. Late seating is at the discretion of the James Lumber Center management.

Early Departures

If you must leave early, we ask that you do so at the end of an act or song. Re-admittance will be at the discretion of the James Lumber Center management.


Children are welcome to attend age-appropriate programming at the James Lumber Center. We ask your cooperation in removing crying or otherwise disruptive children from the audience. All children must have a ticket to enter the theatre.

Information or Questions

Please contact the Box Office.

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